How are my Blinds Delivered?
FREE DELIVERY* ON ORDERS OVER £189 (Only £9.99 if under £189)
Our FREE DELIVERY* service is available to England, Wales and Scotland, with the following exceptions:
- Highlands & Islands of Scotland - AB31 / AB33-38 / AB45 / AB52-56
- Northern Ireland (BT), Isle of Man (IM) & Isle of Scilly (TR) - All BT, IM & TR postcodes
2-5 working day delivery service - £63
We do not ship to Republic of Ireland, Jersey or Guernsey.
Please enter postcodes in the following format: XXX XXXX or XXX XXX.
If you get to checkout and there is a problem with the shipping calculator, please let us know.
International Deliveries
Currently we are unable to ship internationally.
Premium Van Delivery
With our Premium Van Delivery service, you can rest assured that your blinds will arrive without any risk of damage caused by couriers. This convenient service is available for select postcodes in England. Read more here.
Manufacturing Times and Delivery
An estimated dispatch date can be found on the product page at the time of ordering. This information will also be available on the order confirmation, sent by e-mail, after an order is placed.
Our lead times are estimated, based on our current workload and are also subject to supplier stock levels, availability of fabrics, components, and the complexity and/or size of your order. Whilst we cannot be held responsible for out-of-stock fabrics and components from our suppliers, we will do our best to inform you of any delays to your order.
When your order is ready to leave us, we will e-mail details of the shipment, including the tracking details, to the e-mail address used on the original order.
Fast Track Blinds
If you order from our “Fast Track” collections your blinds will be dispatched as follows:
- Fast Track Vertical Blinds - Order before 10am for Next Day Dispatch
- Fast Track Roller Blinds - Order before 10am for Next Day Dispatch
- Fast Track Fauxwood and Sunwood Blinds - Dispatched within 5 working days
- Fast Track Perfect Fit Venetian Blinds - Dispatched within 3 working days
The fabrics and components required for Fast Track blinds are always kept in stock. However, if you place a large order, we may need to order additional supplies. If we need to discuss the dispatch date with you, we will get in touch. Similarly, if you would like to know more about dispatch dates and availability, please give us a call or drop us an e-mail.
Our Couriers
Most of our parcels are shipped with Parcelforce on a 48-hour service and usually arrive two working days after we dispatch them. If there is a particularly large blind on the order (over 2.5m in width or drop), we may use another courier, such as DHL, and their delivery times vary.
A Safe Arrival
If you are not home when our courier tries to deliver, they may leave a card. Often, they will take a parcel to a local post office, but this is dependent on the size. Please refer to this card and follow the instructions regarding collection or redelivery. If you need help locating a delivery, please also check the tracking information sent on the day of dispatch.
Whilst we take extra care when packing your blinds, damage can occur during transit. Some parts (Perfect Fit corners and handles, for example) can easily be replaced by you if they are damaged – other damage cannot be so easily repaired and might require replacement.
Please, if your order arrives and the packaging is damaged or not in good order, DO NOT refuse the delivery. Ask to mark the consignment as damaged and take the order in. Take photos of the boxes/packaging. Proceed to check what damage has occurred, if any, and e-mail us with photos of the packaging AND damage if necessary. We will resolve any issues for you swiftly. Often, a damaged box does not mean damaged blinds, fortunately.
To report damages to us please email [email protected] along with photos.
