How are my Blinds Delivered?

FREE DELIVERY* ON ORDERS OVER £189 (Only £9.99 if under £189)

Our free delivery service is available to most UK mainland postcodes. There are some exceptions to this (Northern Scotland and UK Islands), and these are detailed below:

*Please note you can find out current manufacturing times by clicking here

Scotland - Free Delivery Postcodes

AB1-30, AB39, DG, EH, FK (except FK19-21), G, KA (except KA27-28) KY, ML, PA 1-19, PH1 -14

Scotland – Chargeable Delivery Postcodes - £32.50 – 2-4 day service with DX

AB31- 38, AB40- 56, KW1 – 14, PA20 – 40, PH8 & 9, PH15 – 40, PH49 – 50, FK19 – 21, All IV Postcodes

Offshore Scotland – Chargeable Delivery Postcodes - £63 – 3-5 day service with DX

HS1-9, KW15-17, KA27-28, PA20, PA41 - 78, PA80 - 88, PH41 - 44, ZE

Others Islands

Isle of Wight - Chargeable Delivery Postcodes - £32.50 – 2-4 day service with DX

Channel Islands - Chargeable Delivery Postcodes - £63 – 3-5 day service with DX

Ireland – Currently we are not shipping to Ireland – this is under review as we await further BREXIT information.

If you get to checkout and there is a problem with the shipping calculator, please let us know.

International Deliveries

Currently we are not shipping internationally - sorry!

Our Couriers

We currently use Parcelforce and DX to send our parcels. Which courier, and what service we choose, will depend on the size and weight of each box. For example, 2 small roller blinds are likely to be sent with Parcelforce on a 24- or 48-hour service. If you are ordering a high quantity of blinds, or large blinds, it is likely we will use DX.

Manufacturing Times and Delivery

Please find our current manufacturing times here, you agree that this is an estimated manufacturing time and is subject to stock levels, availability of fabrics, components and complexity of order. We cannot be held responsible for out of stock fabrics and components from our suppliers, which may delay your order. Once your blinds have been made, we use reputable couriers to deliver your blinds on a next working day service, this does not include weekends or bank holidays.

You will find the estimated dispatch date on the product page at the time of ordering. Once you have placed your order you will recieve a order confirmation e-mail, and then a second e-mai with with tracking information on once your blinds have been dispatched from us.

If you are not home at the time of delivery a card may be left. We will email full tracking details of your delivery at the time of dispatch. We cannot be held responsible for delays in delivery once the goods have left our factory.

Fast Track Blinds

If you order from our “Fast Track” collections your blinds will be dispatched as follows:

Fast Track Vertical Blinds - Order before 10am for Next Day Dispatch

Fast Track Roller Blinds - Order before 10am for Next Day Dispatch

Fast Track Fauxwood and Sunwood Blinds - Dispatched within 5 working days

Fast Track Perfect Fit Venetian Blinds - Dispatched within 3 working days

The fabrics and components required, for Fast Track blinds, are always kept in stock. However, if you place a large order, we may need to order additional supplies. If we need to discuss the dispatch date with you, we will get in touch. Similarly, if you would like to know more about dispatch dates and availability, please give us a call or drop us an e-mail.

A Safe Arrival

Whilst we take extra care when packing your blinds, damage can occur during transit. Some parts (Perfect Fit corners and handles for example) can easily be replaced by you if they are damaged – other damage cannot be so easily repaired and will require replacement.

Please, if your order arrives and the packaging is damaged or not in good order, DO NOT refuse the delivery. Ask to mark the consignment as damaged and take the order in. Take photos of the boxes in case we, or the courier, ask for them. You can then proceed to check what damage has occurred, if any, and we will resolve any issues for you swiftly. Often, a damaged box does not mean damaged blinds, fortunately.

To report damages to us please email [email protected] along with photos.